1. Equipment maintenance and repair services:
During the warranty period, free on-site inspection, maintenance, and parts replacement services will be provided for equipment malfunctions caused by design, process, or material defects; Outside the warranty period, we provide lifetime cost price maintenance services, including fault detection, component replacement (only charging for component costs, no additional labor service fees), and ensure the supply of genuine parts from the original factory.

2. Technical support services:
Establish a 7 × 24-hour technical support hotline, within the warranty period, respond to product issues within 2 hours, provide on-site service within 48 hours, and repair within 2 days; Provide instant phone or remote guidance for issues related to drone operation, system debugging, data processing, etc; If the issue cannot be resolved remotely, dispatch professional technical personnel to provide on-site technical support until the problem is resolved.

3. Operation training services:
After the equipment delivery and acceptance are qualified, special training will be provided free of charge to the relevant operators of the purchaser, including unmanned aerial vehicle safety operation norms, daily maintenance points, emergency fault handling, and the use of supporting software, to ensure that the operators can independently and proficiently complete equipment operation and basic maintenance; Training can be conducted at the designated location of the purchaser or the bidder's training venue according to the purchaser's needs, and a complete set of training materials (including operation manuals, video tutorials, etc.) should be provided.